Retreat Booking & Cancellation Terms & Conditions

By booking a Flow House Surf Therapy retreat, you acknowledge and agree to the following terms and conditions.

1. Booking & Deposit

Your place on the retreat is confirmed once your required deposit has been received. All deposits are refundable within 30 days of booking. After this 30 day period, if you later choose to cancel your booking, your deposit is non-refundable. The deposit secures your place and contributes toward costs incurred in planning and delivering the retreat, including accommodation, facilitators, activities and administration.

2. Payment Options

Guests may choose to pay the retreat fee in full or, where offered, select a payment plan. If you select a payment plan, you agree to ensure sufficient funds are available for each scheduled payment. If a scheduled payment fails, we will notify you and provide you with an opportunity to rectify the outstanding payment before your next scheduled instalment is due. If the outstanding payment has not been resolved by this time, Flow House Surf Therapy reserves the right to cancel your booking and release your place to another participant. Your initial deposit paid will remain non-refundable.

Please contact us as early as possible if you are experiencing difficulty meeting a scheduled payment.

3. Participant Cancellation

We understand that circumstances can change. If you need to cancel your retreat booking, you must notify Flow House Surf Therapy in writing.

For cancellations made more than six (6) weeks before the retreat commencement date, payments made excluding the non-refundable deposit may be refunded.

For cancellations made within six (6) weeks of the retreat commencement date, no refund will be provided, except where required by Australian Consumer Law.

Where possible, and at the discretion of Flow House Surf Therapy, you may be permitted to transfer your booking to another eligible participant. Any replacement participant must meet the retreat’s eligibility and participation requirements.

4. Changes or Cancellation by Flow House Surf Therapy

Flow House Surf Therapy reserves the right to make reasonable changes to the retreat itinerary, facilitators, activities, accommodation or schedule where required due to weather, surf conditions, safety considerations or circumstances outside our reasonable control. Participant safety will always take priority, particularly in relation to ocean and outdoor activities.

If Flow House Surf Therapy cancels the retreat and is unable to provide the booked retreat, participants will be offered a refund or a credit to use on a future retreat. We are not responsible for independently booked travel, flights, additional accommodation or other personal expenses, to the extent permitted by law, and we highly recommend you book travel insurance if necessary.

5. Weather & Surf Conditions

Surfing and ocean-based activities are dependent on weather, swell and ocean conditions. If conditions are considered unsafe, Flow House Surf Therapy may modify, relocate, postpone or replace an activity with an appropriate alternative. Changes to individual activities due to weather or safety considerations do not automatically entitle a participant to a refund.

6. Participant Health & Safety

Participants are responsible for providing accurate and relevant information regarding medical conditions, injuries, medications, allergies, mental health considerations or other circumstances that may affect their safe participation. Flow House Surf Therapy may require participants to complete health, safety, consent and/or participation screening documentation prior to attending. We reserve the right to modify or restrict participation in an activity where reasonably necessary to protect the safety and wellbeing of the participant, staff or group. If you require an adaptive surfboard, please let us know in advance so we can supply one.

7. Travel Insurance

Participants are strongly encouraged to obtain appropriate travel insurance covering cancellation, illness, injury, travel disruption and other unforeseen circumstances. Flow House Surf Therapy is not responsible for costs arising from a participant’s personal travel arrangements or inability to attend, subject to any rights available under Australian Consumer Law.

8. Participant Conduct

Our retreats are designed to provide a safe, respectful and supportive environment. Participants are expected to behave respectfully toward other participants, facilitators, staff and members of the community. Flow House Surf Therapy reserves the right to ask a participant to leave the retreat where their behaviour presents a safety risk, seriously disrupts the retreat, or significantly impacts the wellbeing of others. Refunds will not ordinarily be provided in these circumstances, except where required by law.

9. Acknowledgement of Risk

Participants acknowledge that surfing, swimming, ocean activities, physical exercise and outdoor activities involve inherent risks. Participants agree to follow reasonable safety instructions provided by Flow House Surf Therapy, surf instructors and other qualified facilitators.

Nothing in these Terms & Conditions is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

10. Acceptance of Terms

By paying your deposit, making a retreat payment or confirming your booking, you acknowledge that you have read, understood and agreed to these Booking & Cancellation Terms & Conditions.